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Exchange and return policy

Lulu4Beauty Exchange and Return Policy:

We at Lulu4Beauty always strive to ensure our customers are satisfied and provide a comfortable and easy shopping experience. Here is the exchange and return policy for your purchases on our website:

Exchange within 14 days: We allow an exchange request within a period of up to 14 days from the date of receiving the product, provided that the product is returned in its original condition and the same condition as the initial packaging. Please note that the product must be unused and free from any damage or signs of deformation. The exchanged product will be received with the same product or a similar product of the same value.

3-Day Return: We offer an easy and fast return policy. In the event that you have any reason to be dissatisfied with the product, a return request is allowed within a period of up to 3 days from the date of receiving the product. Please ensure that the product has not been used and returned in its original condition without any damages. A full refund will be given after the product is received and checked by our customer service team.

How to submit an exchange or refund request: To submit an exchange or refund request, please contact our customer service team via the email or phone available on our website. Please provide the order number, product details and the reason for your order.

Shipping costs: In the event that the reason for the exchange or return is the result of an error on our part (damaged product or wrong delivery), we will bear the shipping costs. But if the reason is not related to our fault (such as changing the decision or dissatisfaction with the product), shipping costs may be imposed on the customer.

We work hard to ensure that our customers receive the best service and the highest level of satisfaction. If you have any additional questions or concerns about our exchange and return policy, please do not hesitate to contact us. We are here to help and support you at any time. Thank you for shopping with Lulu4Beauty.